gtv999 Privacy Policy
Protecting your personal information is our top priority. Read this policy to understand how we use your information.
This Privacy Policy ("Policy") sets out the terms governing the collection, use, storage, and protection of information between gtv999 ("we", "us", "platform") and its users ("you", "your"). By using the gtv999 website or services, you are considered to have given your consent to the terms of this Policy.
Please read this Privacy Policy carefully. If you have any questions, contact our 24/7 live chat support or email us at [email protected].
Scope of Information Collection
gtv999 collects various types of information to provide its members with a secure, reliable, and high-quality service. The different categories of information collected are described in detail below.
Personally Identifiable Information
Full name, date of birth, national identity card number (for KYC verification), phone number, and email address provided at the time of registration.
Financial Information
Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer, deposit and withdrawal history, and wallet numbers.
Technical Information
IP address, browser type and version, device information, operating system, referrer URL, and session-related data.
Gaming Activity Information
Game history, betting records, win/loss records, preferred game categories, and time spent on the platform.
Communication Information
Live chat messages, email correspondence, and details of complaints and requests submitted to customer support.
Location Information
Approximate location based on IP address, used for geo-restriction verification and fraud prevention purposes.
1.1 Voluntarily Provided Information
When you register with gtv999, verify your account, contact us, or participate in a contest, you voluntarily provide certain information. This information directly helps improve the quality of service you receive.
1.2 Automatically Collected Information
When you browse our platform, certain information is automatically collected through cookies, pixels, and similar technologies. This information is used to ensure the functionality of the site and to improve your experience.
Purpose of Information Use
gtv999 uses the information it collects solely for legitimate business purposes and to improve its services. The main purposes for which information is used are described below:
- Account Management: Creating and managing your account and completing the KYC (Know Your Customer) verification process.
- Financial Transaction Processing: Securely processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: Resolving your complaints, questions, and requests and ensuring a satisfactory experience.
- Security and Fraud Prevention: Detecting and preventing unauthorized account access, money laundering, and fraudulent activity.
- Responsible Gaming: Monitoring gaming activity to identify potentially problematic behavior and providing necessary support.
- Service Improvement: Analyzing user experience to improve the platform's functionality, design, and game categories.
- Legal Compliance: Retaining required information and preparing reports in accordance with applicable laws and regulations.
- Marketing and Communications: Sending relevant offers, bonuses, and promotional information with your consent.
gtv999 never sells your personal information to third parties and does not use it for any purpose beyond those stated in this Policy. Protecting your information is our commitment.
Cookie and Tracking Technology
gtv999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of the platform.
3.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They cannot be disabled, as they are required for features such as maintaining login sessions, security verification, and shopping cart management.
3.2 Functional Cookies
These cookies remember your preferences (language, category, theme) so that you can use the site more easily on your next visit.
3.3 Analytical Cookies
These cookies are used to understand how users interact with the site. This information is completely anonymous and is used to improve the overall service.
3.4 Cookie Controls
You can disable most cookies by changing your browser settings. However, please note that disabling essential cookies may prevent certain features of the site from working properly.
3.5 Third-Party Tracking
Certain analytics tools may be used on our platform, but these tools are used solely to measure site performance. No advertising-based third-party trackers are used.
Sharing Information with Third Parties
gtv999 does not sell your personal information to third parties as a matter of policy. However, certain information may be shared in the following limited circumstances:
- Payment Processors: Minimum necessary financial information is shared with bKash, Nagad, Rocket, Upay, and authorized banks for transaction verification.
- Identity Verification Services: Identifying information may be shared with authorized verification organizations to complete the KYC process.
- Game Providers: Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming may access necessary information to deliver specific game services.
- Legal Authorities: Information may be disclosed when required by court order, a valid request from an investigative authority, or applicable law.
- Security Partners: Limited information may be shared with trusted security providers to detect fraud and ensure cybersecurity.
For any sharing of information with third parties, we ensure that the relevant party follows equivalent data protection standards and uses the information only for the specified purpose.
Data Security Measures
gtv999 has adopted industry-standard security measures to protect your personal and financial information. Our security framework operates on the following levels:
5.1 Encryption Technology
All data transmitted between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption technology. This ensures that no third party can read or alter your data.
5.2 Access Controls
Your personal information can only be accessed by authorized staff, and only for specific work purposes. Strict role-based access controls are in place.
5.3 Server Security
Our servers are located in data centers secured at both physical and digital levels. Regular security audits and vulnerability assessments are conducted.
5.4 Two-Factor Authentication
Two-Factor Authentication is available to prevent unauthorized access to your account.
5.5 Response to Data Breaches
If a data breach is detected, we will promptly notify affected users and take all necessary steps to bring the situation under control.
Please note: No data transmission over the internet is completely secure. We work to ensure the highest level of protection, but you also have a responsibility to keep your password confidential and to use a strong password.
Data Retention Period
We retain your information only for as long as it is necessary or required to meet legal obligations. Retention periods by data type are as follows:
- Account Information: For the duration the account is active and for a minimum of 5 years after closure, unless a longer period is required for legal reasons.
- Financial Transaction Records: Details of all transactions are retained for a minimum of 5 years in accordance with applicable law.
- Customer Support Communications: All support tickets and chat logs are retained for 2 years from the date of resolution.
- Technical Log Data: Server logs and access records are generally retained for up to 90 days.
- Marketing Consent Records: Proof of consent may be retained for up to 3 years even after you opt out of marketing communications.
After the designated retention period has ended, data is securely deleted or permanently anonymized.
User Rights
gtv999 respects your rights over your personal information. Your main rights are outlined below:
Right to Access Information
You can find out what information we hold about you and request a copy of it.
Right to Rectification
If any information we hold about you is incorrect, you can request that it be corrected. Some information can be updated directly from your account settings.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, although complete deletion may not be possible if legal obligations apply.
Right to Object to Processing
You can object to the use of your information for marketing purposes. We will act promptly upon receiving such a request.
Right to Data Portability
You can request your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
To exercise any of the rights above, email [email protected] or contact us via live chat. We will aim to respond to valid requests within 30 business days.
Protection of Minors
gtv999 is a platform strictly closed to anyone under the age of 21. We do not knowingly collect any personal information from minors.
- Age verification is mandatory during the registration process.
- If any user is found to be a minor, their account will be closed immediately and any collected information will be securely deleted.
- If a parent or legal guardian believes their child has registered on this platform, please contact [email protected] immediately.
For users aged 21 and above only. Visit our Responsible Gaming page to learn more about responsible gaming.
Policy Changes
gtv999 reserves the right to update or change this privacy policy at any time. Before any changes take effect, we will notify you in the following ways:
- A clear notice will be published on the main page of the website.
- A summary of the changes will be sent to your registered email address.
- The "Last Updated" date at the top of the page will be changed.
Continued use of the platform after a policy change will be taken as your agreement to the new policy. If you do not agree to the updated policy, please contact us to close your account.
For significant changes, particularly those that affect your rights or how your information is used, we will notify you at least 7 business days before the changes take effect.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy team. We are committed to responding to all legitimate requests promptly and effectively.
Privacy Contact
Please include when making a request
- Your registered email address
- Type of request (access, correction, deletion, etc.)
- Information required to verify your identity
- Detailed description of the request
For any dispute regarding any aspect of this policy, please first try to contact us directly. We believe most issues can be resolved through friendly discussion. You are also encouraged to read gtv999's full Terms & Conditions and Responsible Gaming Guidelines.